SUPPORT BEFORE AND AFTER ORDERING
Confirm warranty and parts for the exact model.
Warranty terms, included accessories and replacement parts vary by configuration. Request them in writing with the model code before you place an order.
Before ordering
- Ask for the selected model’s written warranty scope and exclusions.
- Confirm standard accessories, optional accessories and model compatibility.
- Request the availability of springs, ropes, wheels and other relevant replacement parts for the chosen model.
- Confirm the packing and delivery scope for your destination.
After ordering
- Keep the agreed model code, configuration and order reference with your product documents.
- Contact us with photos, the model code and a clear description if a part needs attention.
- For transit damage, notify us promptly and retain the packaging and delivery evidence required by the applicable transport process.